Background

CONCORD is the European Confederation of NGOs working on sustainable development and international cooperation, representing a broad membership of civil society organisations committed to global justice and sustainable development. As the voice of the development community towards the EU, we work to influence European policies, shift public narratives, and reinforce the role of civil society in Europe and globally.

Our website is a central platform to showcase our work to a wide range of audiences, including:

• general public interested in global justice and sustainable development,
• EU decision-makers and policymakers,
• partners, allies and members,
• donors and potential donors,
• media and other stakeholders.

It plays an essential role in:

• presenting our work, publications and advocacy priorities,
• making our content accessible, reliable and easy to navigate,
• strengthening transparency and accountability toward our members and donors,
• sharing stories and narratives that reflect our values and contribute to a more inclusive and decolonised communication landscape,
• ensuring visibility and engagement with our main audiences.

As our work evolves, so do our digital needs. We aim to maintain a website that is functional, accessible, up to date and attractive. At the same time, budget permitting, we are exploring the opportunity to design and develop a new website that better reflects our narrative ambitions, our membership structure, and the way our audiences access and process information today.

Purpose and Assignment 

CONCORD is looking for an experienced Website Consultant who will:

Lead the ongoing management and optimisation of our current website, including:

• Technical maintenance and updates
• UX and accessibility improvements
• Content structure optimisation
• SEO and analytics monitoring
• Troubleshooting and support for the Communications team
• Ensuring compliance with CONCORD’s visual identity and communication standards
• Proposing continuous improvements based on analytics and user needs

Provide a proposal for a full redesign and development of a future new website, including:

• Needs assessment and stakeholder consultations
• UX/UI research and wireframes
• Information architecture
• Visual concept and brand alignment
• Technical specifications and hosting recommendations
• Estimated timeline and budget
• Optional: development and implementation plan

Expected Deliverables

For Ongoing Website Management (monthly service)

• Monthly maintenance + security updates
• Troubleshooting within agreed timelines
• Quarterly recommendations for improvements
• Implementation of agreed updates and optimisations

For the New Website Proposal

• Technical and functional specification document
• User journey mapping & wireframes
• Visual concept proposal
• Sitemap and content architecture
• Detailed budget (minimum/maximum ranges)
• Proposed timeline, workflow and roles
• Optional: full development offer

Profile Required

We welcome applications from individual consultants, small agencies, or collectives.

Essential:

• Proven experience managing websites for NGOs, networks or advocacy organisations
• Strong understanding of UX, accessibility (WCAG), and SEO
• Technical knowledge of CMS management (please specify your CMS expertise, e.g. WordPress, Drupal, etc.)
• Ability to explain technical topics in a clear, accessible way
• Collaborative working style with non-technical teams
• Ability to deliver both the maintenance and the redesign proposal

Desirable:

• Experience with EU-level organisations or membership-based networks
• Experience in building accessible websites and in values-based communication

Timeline

• Launch of the call: 8th December
• Deadline for proposals: 8th January
• Interviews (if relevant): week of the 12th January
• Expected start of assignment: 1st February

How to Apply

Please send the following to camila.falsetti@concordeurope.org  with the subject line:
“Consultant – Website Management & Redesign Proposal”

• CV or organisational profile
• Portfolio or links to relevant websites managed/designed
• A short methodological note explaining:
  • How you approach website management
  • How you would structure the redesign proposal
• Financial offer:
  • • • Monthly fee for ongoing management
      • One-off cost for creating the redesign proposal
      • Optional: estimated cost for full website development
  • Availability